FAQ

HOW TO MAKE AN ORDER?

First of all, please select the product from the Product Catalog. Then choose the delivery date and time for us to deliver the products. Once confirm on the date and time, please fill up your particular like address, messages etc. The last step will be a link to your choice of payment. Finally, we will then send you a confirm order and deliver the products based on your requirement.

CAN I CUSTOMIZE MY PURCHASE?

Please give us a call or drop us an email at hello [at] soenflorist.com. We will get back to you as soon as we can. Both telephone order and shop order are also available.

HOW DO YOU DETERMINE THE TIME FOR DELIVERY?

Please refer to our Delivery Policy.

HOW DO I CHANGE THE CONTENT OF THE ORDER?

If there is any changes to the order, please send an email to us as soon as possible at hello [at] soenflorist.com or call us at +6010 589 8999. We will try our best to assist if the order has not been proceed or produced. We practice no refund for all confirmed orders. Please refer to our Terms and condition for details.

HOW DO I MAKE A PHONE ORDER?

Please call +6010 589 8999 to place your order. Please quote the products that you have chosen. Prepare the delivery date, delivery address and message for the recipient. Once bank in to our account, please send over the bank in slip. Please ensure the bank in slip is clear to avoid any delays.

WHAT’S SO-EN FLORIST’S BANK ACCOUNT NUMBER?

Please bank in for SO-EN Florist to our Alliance Bank Account : 10039-001-000-7384

WHAT’S SO-EN FLORIST’S ADDRESS AND CONTACT DETAIL?