SO-EN Florist is open online everyday and we remain committed to sending your love. Here are some things to take note of when ordering your flowers and gifts with us in this challenging period.
Due to the limited availability of flowers and shipping delays, some flowers in your product (whichever applicable) may be automatically substituted for another of similar aesthetic value. Rest assured, we’ll do our utmost to ensure minimal impact on the design & arrangement. We truly appreciate your kind understanding and support.
Good news! Our delivery services are business as usual! We’re still offering free same-day delivery if you make your order before 1.00 pm and delivering to areas in Kota Kinabalu and Penampang.
We’re following government health guidelines in ensuring the safety of our team and florists. All of our executive team is working remotely while our operations and florists are required to stay at home if they’re unwell.
Over at SO-EN, we’ve taken numerous steps for optimal hygiene including setting up sanitising stations throughout the workplace, regular temperature checks, checking in on MySejahtera, distanced workstations, team rotations and educating the crew on health and safety.
If you’re planning on making an order with us, we thank you very much for your support. We also appreciate your kind understanding and patience on any difficulties that may arise with your order.
We’ll continue to provide updates as they come and we’d love to hear from you! Please reach out anytime if you need assistance. Our Customer Service team is available from 9 am – 5 pm everyday on phone, live chat and email.